C.H.E.S.E.D. Global
Asset Holding Company

12

Lesson 12 of 15

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Client Experience Design

Designing the Client Journey

Client experience determines retention. This module teaches you how to design an exceptional journey.

The work this lesson supports

Make the next decision more legible.

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Learning outcomes

  • 01Map client journey
  • 02Improve touchpoints
  • 03Enhance client satisfaction

Reflection questions

  • Where is client experience weak?
  • What touchpoints need improvement?
  • How can you exceed expectations?